Personal and innovative service
Service innovation is the best way to set yourself apart in the banking sector, with banks racing to add value for customers by personalizing their online banking experience in innovative ways.
ENABLING SECURE MOBILITY
Customers expect a seamless experience when engaging with banking companies, particularly in their mobile apps. Can you offer a robust, integrated, and easy-to-use-secure authentication solution?
Your customers expect the smoothest online banking experience. Omni-channel login, easy online identification, frictionless transactions, you name it. Tier 2 banking companies have to invest in IT to keep up with the market and resolve legacy IT systems, but don’t always have the resources to do so.
SECURITY AND FRAUD
Online banking can be sensitive to hackers who could steal customer details and transfer money illegally. The growth of e-commerce provides a chance for fraudsters to misuse payment networks and steal sensitive information.
During your customer onboarding and transactions, you want to be sure of two things: the identity of the customer and the customer’s approval of the action. But how do you make sure your customers are who they say they are?
LEGISLATION & COMPLIANCE
The banking sector is subject to a lot of legislation and regulations, such as PSD2 & GDPR. How do you make sure you stay up to date and compliant with ever-changing legislation in your industry?
Customer-centricity is the key to success. However, a lot of Tier 2 banks struggle to onboard their customers. With a simple and user-friendly onboarding process, you can reduce drop-outs by 40%.
KNOW YOUR CUSTOMER (KYC)
Many banks still have a Know Your Customer process with several (manual) steps. Requesting static data, uploading copies of identification, credit checks and a verification payment for derived identification. How do you make this process scalable, less expensive and customer friendly?