Whether you’re looking for two-factor or multi-factor authentication, Onegini Connect offers a range of customizable options to meet your security requirements. You can also use different levels of security for different customer questions or requests. That way, you can minimize the impact of identification on the customer experience.
Telephone helpdesks present a challenge to customer identification. How do you quickly and securely identify a customer when they call you? Most companies are still using a list of security questions to verify the customer’s identity. However, sometimes the answers are publicly available or easy to obtain. Moreover, call center agents asking these questions can be tricked, pressured or deceived by fraudsters. Naturally, this can be easier and safer.
If you’d like to increase your helpdesk security and improve the customer experience, we can help. Let us know what you’re looking for, we’d be happy to tell you about our solutions.