FRICTIONLESS SELF-SERVICE

Your helpdesk and customers aligned

Key points

  • iconMulti-factor authentication
  • iconCustomer Identification Technology
  • iconCustomize step-ups

save customer service effort

Don't overload your customers and helpdesk with calls that your customers can arrange themselves online. Your online environment should offer all the functionality your helpdesk is capable of. Such as:

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    Change personal details
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    Order and pay for additional services
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    Change username and password

CUSTOMIZE STEP-UPS FOR SELF-SERVICE ACTIONS

Whether you’re looking for two-factor or multi-factor authentication, Onegini Connect offers a range of customizable options to meet your security requirements. You can also use different levels of security for different customer questions or requests. That way, you can minimize the impact of identification on the customer experience.

NS login password

IDENTIFYING YOUR CUSTOMERS ON THE PHONE

Telephone helpdesks present a challenge to customer identification. How do you quickly and securely identify a customer when they call you? Most companies are still using a list of security questions to verify the customer’s identity. However, sometimes the answers are publicly available or easy to obtain. Moreover, call center agents asking these questions can be tricked, pressured or deceived by fraudsters. Naturally, this can be easier and safer. 

Customer service operator talking on the phone

Download whitepaper

Download our Onegini Connect for support brochure