Since the new app and web platform launched in the summer of 2017, Univé has introduced a number of new features. Customers especially like that they can photograph their health bills and send them directly to Univé from their mobile phones. But they also have insight into their remaining co-payments and the status of their non-life claims. Even better, the app helps them locate a doctor for a second opinion or a repair shop in their neighborhood. “While there’s still some work to do to fully optimize the Univé platforms, we’ve established a very strong baseline for further development,” Raymond says. And the initial numbers are promising.