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Banking customers have become used to doing their daily banking on their mobile phone. This means banks need to stay ahead of the curve, so they can continue to delight customers with useful new features for their banking experience, without compromising on security. That's where we come in.
Service innovation is the best way to set yourself apart in the banking sector, with banks racing to add value for customers by personalizing their online banking experience in innovative ways.
Customers expect a seamless experience when engaging with banking companies, particularly in their mobile apps. Can you offer a robust, integrated, and easy-to-use-secure authentication solution?
Your customers expect the smoothest online banking experience. Omni-channel login, easy online identification, frictionless transactions, you name it. Tier 2 banking companies have to invest in IT to keep up with the market and resolve legacy IT systems, but don’t always have the resources to do so.
Online banking can be sensitive to hackers who could steal customer details and transfer money illegally. The growth of e-commerce provides a chance for fraudsters to misuse payment networks and steal sensitive information.
During your customer onboarding and transactions, you want to be sure of two things: the identity of the customer and the customer’s approval of the action. But how do you make sure your customers are who they say they are?
The banking sector is subject to a lot of legislation and regulations, such as PSD2 & GDPR. How do you make sure you stay up to date and compliant with ever-changing legislation in your industry?
Customer-centricity is the key to success. However, a lot of Tier 2 banks struggle to onboard their customers. With a simple and user-friendly onboarding process, you can reduce drop-outs by 40%.
Many banks still have a Know Your Customer process with several (manual) steps. Requesting static data, uploading copies of identification, credit checks and a verification payment for derived identification. How do you make this process scalable, less expensive and customer friendly?
Your customers expect the smoothest possible online banking experience. Omni-channel login, easy online identification, frictionless transactions… you name it. With Onegini Identity Cloud, you can offer a fully customized online banking experience to rival giants like ING. Without the massive IT department or development cost. But that is not all. Onegini Identity Cloud also allows you to innovate and develop new, meaningful features and services for your customers. That way, they’ll never want to leave your side!
Features and functionality
Many companies struggle to implement 2FA or MFA because most solutions currently on the market were not designed for use by consumers. They are not user-friendly, do not let you customize the look and feel to fit in with your brand identity, and are expensive to use at scale. This makes them unsuitable for use by universities, health insurance companies, or financial applications. Onegini Identity Cloud takes a different approach.
The use of mobile apps to engage with customers continues to increase rapidly in sheer volume. Forward-looking companies embrace mobile strategies to realize digital transformation and reap the benefits of the apps they deploy. These apps often integrate new, mobile-specific data and authorization types that require back-end support. Find out how Onegini achieves this.
