Search through blogs, knowledge section, published documents and a lot more
iDIN is an identity scheme of the Dutch banks, which allows users to log in to other web applications using their bank credentials. Due to stricter laws and regulations, it is increasingly important for companies and institutions to be able to determine the exact identity of online customers and users. With iDIN, a customer can confirm his identity because he has already legitimized himself when opening a bank account.
Insurance
Faster and more effective alternative than onboarding via activation letter
Wealth management
Secure identification without KYC controls at the office
Pension
Offers customer an alternative to DigiD that is cheaper in the long run
Other non-regulated industries
Fast and safe onboarding at a high level
Many insurers are moving their offering to a digital platforms. They deal with millions of offline customers and feel the need to digitize their customer base.
Sending a letter with an activation code to activate people, however, turns out not to be efficient: going online requires a lot of actions and takes multiple days. Only 30% of customers, or even less, end up successfully registering online. The NPS is low and costs are high.
iDIN has proven to be an attractive solution for the digital registration: The level of trust is high and customers are registered immediately. It is also preferred by customers: in 75% of the cases, they choose iDIN instead of a letter. Customers who use iDIN for their onboarding, are more satisfied than customers who use alternative identification methods.
And don't forget the costs. The costs of a letter are 10 times as high as the costs of an iDIN call.
