Compliance with legislation & regulations
The health insurance industry is heavily regulated to keep data safe. Not being up to date with the latest laws and regulations can greatly impact your reputation and result in fines. But staying up to date can be troublesome and time-consuming.
Customer-centricity will be key to success. However, a lot of health insurance providers struggle to onboard their customers. With a customer-centric onboarding process that’s simple and easy to use, you can decrease drop-outs by 40%.
Connectivity is a big issue for any future-proof insurance provider, but especially when it comes to the most personal subject of all: people’s health. Staying in touch with your customers, team, and contacts will not only improve their experience but also increases upsell opportunities.
Fraud & security
Most health insurance providers are so wary of the consequences of a security breach that they hesitate to take the digital plunge. This is understandable since healthcare organizations experience 340% more security incidents than the average industry. How can you ensure that your data stays secure in a digital environment?
Health insurance companies face a lot of pressure to keep overheads and premiums down. The lack of an efficient online platform leads to a lot of customer calls and letters. Dealing with these is costly and takes a long time.
Customers are getting more demanding. To remain relevant and compete in the digital playing field, you need an app that’s user-friendly, works native and is linked to the web portal, offers a safe environment, and minimizes security risks by allowing you to intervene in case of calamities.
Knowledge is power, and data is knowledge – if you know how to handle it. Healthcare organizations process an enormous amount of data on a daily basis. But how do you use this data efficiently and intelligently?
As a Dutch health insurance provider, you are required to use DigiD authentication when your customers log in. This is a cumbersome and costly process since it uses text message authentication as a second factor.