Pension funds are always under pressure to reduce overhead costs to maximize pension value. Getting your customers online can significantly reduce your service and communication costs.
The pension industry struggles with communicating with their clients, members and employees on a personal level. With more personalized communication you can comply with regulation and give more insights and transparency.
By nature, the pension sector has a lot of elderly and dormant customers. How can you onboard and engage these customers?
B2B → B2B2C
The pension industry is becoming more individualistic and more participant-centered. How do you deal with this shift away from a B2B focus?
Legislation and compliance
The pension sector has to deal with a lot of legislation and regulations such as the Dutch Digital Government Act (Wet Digitale Overheid), the Dutch Pensions Act (Pensioenwet), and GDPR. How do you make sure you stay up to date and compliant with ever-changing legislation?
Duty of care
Pension participants are increasingly responsible for their own pension choices. As a pension organization, you must educate and advise them so that they can make informed decisions. But every situation is different. How do you offer personalized support?
Clients in the pension sector are increasingly expecting web, mobile, and chat support, but not all pension funds are equipped to meet these expectations.
Pension funds are vulnerable to data leaks, hackers, and fraudulent logins. How do you protect your organization and customers and keep full control of your digital identities?