Onegini Connect - Core Features

Digital onboarding

Giving customers safe and easy online access to your services starts with onboarding. New customers or existing offline customers must sign up for your online platform. This experience sets the tone for their future online relationship with your company, so it is important that the process is as smooth as possible. That is why Onegini Connect offers a range of tools to make onboarding easy.

  • icon
    From registration to onboarding
  • icon
    Connecting Onegini Connect with your existing channels
  • icon
    Progressive profiling
  • icon
    Smooth migration for new and existing customers

Making the most of your existing channels

Onegini Connect makes the most of the existing channels you use to communicate with your customers by promoting your online platforms and inviting your customers to sign up. This helps draw existing offline customers into the onboarding process. By integrating the invitation into your regular communications, you can offer the opportunity to get online as a way to make the customer’s life easier when it matters. For example, Onegini supports QR technology that can be used in letters or email communications to allow the recipient to install your app and create an account. By including a QR code in your transaction letters or emails, you can offer the customer the chance to finish their transaction online. You can also include an onboarding element on social media, on your website, or even in your chatbot program.

QR-code scan

Identity Management

One of the main challenges of onboarding previously offline customers is the question of identity: how do you link the person signing up for an online profile to the person whose records you have on file? To facilitate this, Onegini Connect provides banking-grade identification features, including integrated use of eIDs such as iDIN, DigiD, eHerkenning and itsme.

iDIN innosure onboarding mockup

Progressive Profiling

The more you know about your customers, the better you can serve them. But the last thing you want to do when onboarding a customer is impose long question forms as part of the registration process – that would be the opposite of a frictionless onboarding experience! So how do you collect all this relevant information without disrupting the onboarding flow? If you onboard the customer at the right STORK level, progressive profiling allows you to build your customer profile over time by asking for each piece of information when you need it. On top of that, Onegini Connect is capable of gathering information about each customer’s behavior on your platform. This will give you an insight into their situation, needs and preferences.

Progresive profiling mockup

WHAT ABOUT MIGRATING EXISTING ONLINE USERS?

Of course you may also already have existing online users you need to migrate to a new online platform. With Onegini Connect, this process is smooth and simple without disruption to your customers. They may not even notice that they have migrated to a new system! Our platform offers Just In Time migration, custom migration, and automated migration to suit your company’s needs.

Download whitepaper

Getting personal with Conversational Commerce

en-us