With self-service transforming the world of customer support, your service desk staff must also adapt to this new online context. While tasks related to updating and retrieving accounts have decreased, customers now need support managing their digital identities. And although they will receive fewer customers calls, the customers who do call expect their issue to be resolved quickly and smoothly, in the space of a single call. So how do you empower your support staff to become quick problem-solvers? With Onegini’s dedicated feature for the customer service departments, you can give your staff all the right tools to provide stellar service.