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The assessment is the perfect way to gain insight into your current situation and to help you provide a roadmap and approach for the future.
Onegini consultants often saw the level of onboarding at a premature level in terms of strategy, organization, channel & resource allocation, architecture & security and reporting and optimization. That’s why a framework was created and focuses on the most crucial step to do right from the start: customer onboarding. This is the process to get your customers and their ‘top tasks’ online. It is the first digital contact between you and your customer, a key moment that requires attention! Do it well and it is the first step towards a healthy and relevant relationship with your customer.
Among others: stork & levels of assurance, conditional profiling, step up, authentication, identification, omnichannel, customer experience, KPI’s, social login, biometrics, customer data, lite registration, end-to-end responsibility, app, web, GDPR, customer effort, customer service score, (un)happy flows analysis,